Contact information
Contact Us
If you have questions regarding floor-to-ceiling height measurements, wall stud vs masonry anchor compatibility, folded footprint clearances, 150kg load ratings, order status, freight shipping, or returns, our architectural hardware team is ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Loft Club |
| Website: | loftclub.shop |
| Email: | support@loftclub.shop |
| Phone: | +61 407 141 049 |
| Business Address: | 6 Sassifras Street, Mudjimba, QLD 4564, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to long-length architectural hardware warehousing protocols, load-testing inspection benches, and specialized freight receiving procedures, please do not dispatch returned loft ladders, mounting frames, or parcel freight to this address without obtaining an authorized return warehouse address and an official RMA number from our support team first.