Shipping policy

Shipping Policy

Thank you for choosing Loft Club. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can complete your loft access or overhead storage installation without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible folding loft ladders, telescoping attic stairs, overhead storage racks, and architectural mounting hardware delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each ladder assembly and storage rack undergoes pivot-hinge articulation audits, locking latch safety checks, powder-coat finish inspections, and heavy-duty corner-reinforced boxing prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard courier and bulky-goods road freight networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier handling for oversized architectural parcels.

4. Corner-Armored Protective Packaging & Order Tracking

To safeguard powder-coated aluminum side rails, serrated steps, and hydraulic damper arms from transit dents or scratches, all Loft Club hardware is cushioned inside high-density molded EVA foam end-caps with rigid edge protectors within reinforced double-wall corrugated master cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Loft Club is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.